Billing & Refunds

This Billing & Refund Policy ("Policy") supplements our Terms of Service and Privacy Policy. It applies when you purchase a paid plan for ThryvLoop (productivity software operator, India) ("ThryvLoop").

Today: many features are offered without charge. Pricing on our website is informational until in-app checkout is enabled. This Policy takes effect when you complete a paid purchase.

• Plan names, features, and prices are shown on our website and/or at checkout before you pay;
• We may change future pricing for new purchases with notice; existing subscriptions renew at the price disclosed at signup unless we notify you of a change per applicable law;
• Free tiers may have usage limits; we may modify free-tier limits with reasonable notice;
• Currency and taxes are displayed at checkout where applicable.

Before completing payment, you will be asked to confirm:

• Selected plan, billing interval (monthly, yearly, etc.), and total price including applicable taxes;
• That you agree to our Terms of Service, Privacy Policy, and this Billing & Refund Policy;
• That subscriptions auto-renew unless cancelled before the renewal date (where subscription billing applies).

Completing checkout constitutes authorisation to charge your payment method for the disclosed amount.

When billing launches, card and UPI payments will be processed by a third-party payment processor (e.g. Razorpay, Stripe, or equivalent). We will name the processor in checkout and update the Privacy Policy before collecting payment data.

We do not store full payment card numbers on our servers. Billing records (plan, amount, status, last four digits where provided by processor) may be retained for accounting and support.

• Subscriptions renew automatically at the end of each billing period unless you cancel in account settings or as instructed at checkout;
• Cancellation stops future charges; you typically retain paid access until the end of the current period unless otherwise stated;
• We may suspend paid features for failed payments after reasonable notice;
• You may downgrade or delete your account per the Terms and Privacy Policy.

Unless required by mandatory consumer law:

• Monthly plans: generally non-refundable once the billing period has started, except where we fail to provide the Service materially as described;
• Annual / lifetime plans: refund requests within 14 days of purchase may be considered at our discretion if you have not substantially used premium features;
• Duplicate charges or verified billing errors are refunded in full;
• Indian consumers retain rights under the Consumer Protection Act, 2019 and applicable rules;
• EEA/UK consumers may have a 14-day withdrawal right for distance contracts where applicable — contact support promptly.

Refund requests: email support@thryvloop.com from your account email with order details. Approved refunds are processed to the original payment method within 14 business days where possible.

Prices may exclude or include taxes depending on your location. GST and other indirect taxes may be added at checkout for Indian customers where applicable. You are responsible for any taxes not collected by us where required by law.

We may update this Policy before launching billing or when we change payment processors. Material changes will be notified via email or in-app notice where required.

• Billing support: support@thryvloop.com
• Privacy: privacy@thryvloop.com
• Terms: https://thryvloop.com/terms
• Help Centre: https://thryvloop.com/help

ThryvLoop (productivity software operator, India) · Bengaluru, Bengaluru, Karnataka 560038, India